Refund policy
Return and Refund Policy
Thank you for shopping at My Castle. We want you to be completely satisfied with your purchase.
Return Window You have 7 days after receiving your order to request a return. After this period, we are unfortunately unable to accept returns.
Return Conditions
- Items must be unused, unwashed, and in their original condition.
- Items must be in their original packaging.
- Sale items are final sale and cannot be returned.
Return Process Returns are handled through our supplier. Please contact us at [your email address] to initiate a return. We will provide you with further instructions.
Return Shipping Costs Return shipping costs are the responsibility of the customer. Original shipping costs are non-refundable.
Refunds Once your return is received and inspected, your refund will be processed within 5–10 business days to your original payment method.
Delivery Times
- United States: 2–5 business days
- International: 7–10 business days