Shipping policy
Shipping Policy
Thank you for shopping at My Castle. Here is everything you need to know about our shipping process.
Processing Time Orders are processed within 1–3 business days after payment confirmation. Orders placed on weekends or public holidays will be processed on the next business day.
Delivery Times
- United States: 2–5 business days
- International: 7–10 business days
Please note that delivery times are estimates and may vary due to high demand, customs delays, or carrier issues.
Shipping Costs Shipping costs are calculated at checkout based on your location and order size.
Order Tracking Once your order has shipped, you will receive a confirmation email with a tracking number. You can use this to track your order online.
Customs and Import Duties International orders may be subject to customs fees, import duties, or taxes upon arrival in the destination country. These charges are the responsibility of the customer. My Castle is not responsible for delays caused by customs.
Lost or Damaged Orders If your order arrives damaged or is lost in transit, please contact us at [your email address] within 7 days of the expected delivery date. We will work with our supplier to resolve the issue as quickly as possible.